General Information
 



Save 5% off brochure rates when you pay in full at least 45 days prior to departure.
(Excludes One Day Tours and Cruise/Air Packages)

Get Your Group Traveling!
ENJOY THE BENEFITS
of being an Ottawa Valley Tours GROUP LEADER
for your Service Club, Red Hat Group, Family Reunion,
Church, Association or Sorority, Apartment or Condo Complex.
Special Group pick up locations are available.
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WE MAKE YOUR VACATION DREAMS COME TRUE!
 

  • You Pay One Price in CANADIAN DOLLARS
  • Your Dollars are Protected by TICO (Travel Industry Council of Ontario)
    -
    CONSUMER PROTECTION PLAN
  • You are accompanied by one of our CARING and PROFESSIONAL TOUR DIRECTORS
  • We Choose Excellent QUALITY Accommodations
  • We provide Local Guides in some destinations for INFORMATIVE CITY TOURS
  • We offer CONVENIENT PICKUP locations
  • We provide transportation aboard DELUXE MODERN MOTORCOACHES with a touch of luxury equipped with washroom, air-conditioning, video and a PA system
  • We stop at DUTY FREE at US Border Crossings on US Destinations
  • We provide DOOR TO DOOR service on AIR PACKAGES
  • You will appreciate ONE STOP SHOPPING
  • You can be confident! We have been packaging  HIGH QUALITY GROUP TOURS  for over 30 year.

TOUR PICKUP LOCATIONS

Multi Day Tours
Complimentary Out-of-Town Pickups are available from:
PETAWAWA/PEMBROKE/COBDEN/RENFREW/ARNPRIOR/KEMPTVILLE/SMITHS FALLS/BROCKVILLE/KINGSTON/CARLETON PLACE/CORNWALL/PRESCOTT/MORRISBURG/GANANOQUE/BELLEVILLE/NAPANEE/PORT HOPE/ALONG HWY 401 East & West/1000 ISLANDS BRIDGE/MONTREAL (Subject to Routing)

OTTAWA
• Perkins Restaurant, St. Laurent & Coventry
• Marriott Hotel, Kent & Queen Street
• Fairlawn Shopping Centre, KANATA
• Town Centre at the OC Transpo on Katimavik

One Day Tours
• Herongate Shopping Centre, Walkley Road Side
• Perkins Restaurant, St. Laurent & Coventry
• Lincoln Fields Shopping Centre, Walmart Entrance

GENERAL INFORMATION

Reservations:
Please book early. To reserve space, contact Ottawa Valley Tours or your local travel agent in your area. Some travel agencies may charge a service fee. You may pre-register online at www.ottawavalleytours.com.

Deposit & Payment
A deposit of $100.00 per person plus optional cancellation/interruption insurance is required within 7 days of making your reservation for multi-day and 1 Day tours. If the deposit is not received within this time period, reservations are automatically cancelled. Final payment is due 45 days prior to departure for Multi-Day and 1 Day Tours. A $950.00 Deposit on Air/No Fly Cruise Packages is required at the time of reservation. Final Payment is required 95 days prior to departure for Air/No Fly Cruise Packages. Full payment is required at the time of making a reservation if made within 45 days of departure.

Rates:
All rates are based on current exchange rates and fuel costs at time of printing and subject to change without notice unless secured by a deposit. Some offers are promotional and are not necessarily repeated in future brochures.

Transportation Credit:
For out-of-town passengers traveling a minimum of 100 miles to join a multi-day tour, Ottawa Valley Tours will allow a $25.00 per person Transportation Credit to the closest point of departure.

Method of Payment:
Cash, Interac, Visa, MasterCard or American Express.

Baggage:
Maximum baggage allowance is one large suitcase per person plus a carry-on.

Tipping:
Tipping has been an accepted custom wherever one travels. Tipping has been prepaid for any included meals and for the bellman handling 1 piece of luggage per passengero by Ottawa Valley Tours. Any additional tipping for local Step-on-Guides, your motor coach driver and tour director should be extended on an individual basis at your discretion.

Identification for Tours to the United States:
At the time of this printing, Canadian Citizens require a Birth Certificate and Government Issued Photo Identification or Valid Passport for all land crossings between Canada and the United States of America. All Air and Cruise packages require a valid passport.. Some countries require 6 months remaining validity on passports. Non-Canadian Citizens and Landed Immigrants should confirm with the appropriate foreign consulate for any additional entry requirements. A Permanent Resident* Card will replace the paper IMM 1000 Record of Landing as required proof of status for permanent residents of Canada – including children to re-enter back into Canada. *A Permanent Resident is someone who has been allowed to enter Canada as an immigrant, but who has not become a Canadian Citizen. Passports, Visas, Permanent Resident Cards and sufficient proof of identification are the responsibility of the passenger.

Refund Policy:
Over 60 days - $75.00 Administration fee applies (multi-day)/$25.00 for (1 day)
60-45 days - $100.00 Deposit Forfeited
44-30 days - 50% Refunded by Ottawa Valley Tours
29-0 days - No refund by Ottawa Valley Tours.

Air or Cruise Packages
Non Refundable 0-95 days prior to departure.
Over 96 days - $300 Administration fee applies

Any refund will be issued in the form of payment received with the exception of cash. Cash payments will be refunded by cheque. No exceptions will be made to our refund policy. We strongly suggest the purchase of Cancellation/Interruption Insurance.

Returned Cheque Policy:
A $25.00 fee will be charged for Non Sufficient Funds returned cheques.

Name Changes:
A $75.00 Name Change Fee will be applicable if made within 14 days of departure. Name changes not permitted on Air or Cruise Packages.

Child Discount:
Children, 12 years and under, will receive a discount of 15% off the twin rate, sharing with a full fare paying adult. Excludes Air/Cruise Packages and 1 Day Tours.

Travel Insurance:
(Don't Leave Home Without It)
Emergency Medical & Cancellation/Interruption Insurance is strongly recommended and is available through our office. Please make sure you are covered before leaving the country. Cancellation/Interruption Insurance must be purchased at time of deposit. You should not leave home without coverage.

Tour Director:
Each tour is accompanied by one of our Professional Tour Directors, unless booking on one of our Independent Holidays or Air Packages.

Seating:
In all fairness to early booking passengers, seats will be assigned according to the date and payment of your reservation. Seats will be rotated on tours 5 days or longer with the exception of Daytona Beach, Myrtle Beach and No Fly Cruise Tours.

Requests:
Please notify the reservation agent of any special requirements or needs at time of booking. Ottawa Valley Tours will do their utmost to ensure the request is relayed to the affected parties, but will not accept responsibility if not fulfilled by the supplier. Ottawa Valley Tours does not refund any unused portions of your tour. Passengers requiring special needs or assistance must be accompanied by a traveling companion, who will accept the responsibility.

Smoking/Alcohol:
Smoking or Alcohol is not permitted on the coach.

Responsibility:
Ottawa Valley Tours, owned and operated by T/T Travel Ltd., has made all the arrangements for the tour services described in this brochure or our website, including but not limited to the transportation, meals, sightseeing, tickets, cruises and hotel accommodations. The carriers, hotels and suppliers providing tour services are independent contractors and are not agents, employees, servants or joint venturers of the company or its affiliates. If, for any reason, the services in the tour cannot be supplied, or there are changes in the itinerary, Ottawa Valley Tours will arrange for the provision of comparable services. Ottawa Valley Tours reserves the right to reschedule, alter or cancel a tour at its discretion should it become necessary. Ottawa Valley Tours nor its affiliates nor their employees or agents shall be liable whatsoever for any act, omission, damage, injury, loss or death as a result of terrorism, acts of God, catastrophe, and factors beyond our direct control or the fault of its suppliers. A deposit given on any tour represents the customer acceptance of all the aforementioned Terms and Conditions. Ottawa Valley Tours has always recognized the importance of your right to privacy and we will continue our commitment to safeguarding your personal information as set out by the Personal Information Protection and Electronic Documents Act and its ten principles.

OTTAWA VALLEY TOURS
Operated by T/T Travel Ltd.
1595 Merivale Road at Meadowlands (Beside Zellers)
Ottawa, Ontario K2G 3J4

Head Office: (613) 723-5701 / Toll Free 1-800-267-5288
Or Visit our Walk-in:
Merivale Mall / Hazeldean Mall 

Email:
Brochure Request: info@ottawavalleytours.com
Reservations: reservations@ottawavalleytours.com

Ontario Travel Registration No. 2967742-5000006

To request a printed copy of our brochure, please click here.
To download a copy of our brochure, please click here.

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